Redcar, Teesside, United Kingdom
Email: info@concreteeffect.co.uk
Monday: 9:00am – 4:00pm
Tuesday: 9:00am – 4:00pm
Wednesday: 9:00am – 4:00pm
Thursday: 9:00am – 4:00pm
Friday: 9:00am – 4:00pm
Saturday: 10:00am – 1:00pm
Sunday: Closed
1. Introduction
Welcome to Concrete Effect Ltd (“Us” or “We”).
This page tells you the terms on which you may use our website www.concreteeffect.co.uk, (the “Website”) whether as registered user or guest. Please read carefully before use.
By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site.
2. Who We Are
www.concreteeffect.co.uk is operated by Concrete Effect Ltd, a UK Limited company registered in England under company number 12277531.
Our registered office is at: 2 Seaford Close, Redcar, Cleveland TS10 2NP.
3. The Contract
3.1 These terms govern the sale of goods by Us and will form the basis of the Contract between Us and you. Before making your order, please ensure that you have read these terms carefully. If you are unsure about any part of these terms, please ask Us for clarification.
3.2 Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at our discretion, accept.
3.3 A legally binding contract between Us and you will be created upon our acceptance of your order, indicated by our order confirmation. Order confirmations will be provided in writing.
3.4 We shall ensure that the following information is given or made available to you prior to the formation of the contract between Us and you, save for where such information is already apparent from the context of the transaction:
4. Description and Specification of Goods
4.1 We have made every reasonable effort to ensure that the goods conform to illustrations, photographs and descriptions provided in our sales and marketing literature. We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate.
4.2 If you receive any goods that do not conform to your order, please refer to clause 8.
4.3 If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong goods, you may return those goods to Us as provided in these terms. If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the goods.
4.4 We reserve the right to make any changes in the specification of the goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
5. Orders
5.1 All orders for goods made by you will be subject to these terms.
5.2 We may cancel your order at any time before We dispatch the goods in the following circumstances:
6. Price and Payment
6.1 The price of the goods will be that shown on the Website in force at the time of your order. If the price shown in your order differs from our current price, We will inform you upon receipt of your order.
6.2 Our prices may change at any time but these changes will not affect any Orders that We have already accepted.
6.3 We have made every reasonable effort to ensure that our prices, as on the Website, are correct. Prices will be checked when We process your order. If the actual price of the goods is lower than that stated in your order, you will be charged the lower price. If the actual price of the goods is higher than that stated in your order, We will ask you how you wish to proceed.
6.4 All prices include VAT. If the rate of VAT changes between the date of your order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any prices where We have already received payment in full from you.
6.5 Our prices exclude the cost of delivery. Delivery costs will be added on to the final sum due.
6.6 All payments for goods must be made in advance before We can dispatch the goods to you.
7. Delivery
7.1 Please note that delivery is currently only possible within the United Kingdom.
7.2 When We provide you with an order confirmation, We will provide an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of goods, your location, and circumstances beyond our control. Unless agreed otherwise, the goods will be delivered without undue delay and in any case no later than 30 calendar days after the date on which the order confirmation is sent to you.
7.3 Delivery will be deemed to have taken place when the goods have been delivered to the delivery address indicated in your order and you (or someone identified by you) have taken physical possession of the goods or, if you are collecting the goods from Us yourself, when you have collected the goods.
7.4 If for any reason We are unable to deliver the goods at your chosen delivery address, We will leave a note informing you that the goods have been returned to our premises, requesting that you contact Us to arrange re-delivery.
7.5 The responsibility (sometimes referred to as the “risk”) for the goods remains with Us until delivery is complete as defined in sub-clause 7.4, at which point it will pass to you. Please note, however, that if you do not wish to collect the goods and do not wish to use our nominated carrier to deliver them, instead choosing your own carrier, the risk in the goods will pass to you as soon as they are passed to your chosen carrier.
7.6 You own the goods once We have received payment in full for them.
7.7 Please note carefully the following:
8. Faulty, Damaged or Incorrect Goods
8.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the goods, that digital content must also conform. If any goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
8.2 Beginning on the day that you receive the goods (and ownership of them) you have a 30 calendar day right to reject the goods and to receive a full refund if they do not conform as stated above. If you do not wish to reject the goods, or if the 30 calendar day period has expired, you may request that the goods are repaired or replaced. Within the first six months after you have received the goods, you are entitled to a repair or replacement unless We can prove that the defect was not present at the time you bought the goods. After the first six months, you must prove to Us that the defect was present at the time of purchase in order to qualify for a repair or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In some cases, if repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.
8.3 If you request a repair or replacement during the first 30 calendar day period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
8.4 If, after a repair or replacement, the goods still do not conform (or if We cannot repair or replace them, as described above, or have failed to act within a reasonable time and/or without causing you significant inconvenience), you may have the right either to keep the goods at a reduced price, or to reject them in exchange for a refund.
8.5 If you exercise this final right to reject the goods more than six months after you receive them (and ownership of them), we may reduce any refund to reflect the use you have had out of the goods.
8.6 Within a period of six years after you receive the goods (and ownership of them), if the goods do not last a reasonable length of time (depending upon their nature), you may be entitled to a partial refund. Please be remember that after six months have passed since you received the goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
8.7 Please note that you will not be eligible to claim under this clause 8 if We informed you of any faults, damage or other problems with the goods before your purchase of them; if you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return goods to Us under this clause 8 merely because you have changed your mind. Please refer to clause 9 for details of what to do if you change your mind.
8.8 Refunds (whether full or partial, including reductions in price) under this clause 8 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
8.9 Any and all refunds issued under this clause 8 will include all delivery costs paid by you when the goods were originally purchased.
8.10 For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
9. Returning Goods If You Change Your Mind
9.1 If you are not satisfied with any goods purchased from Us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this clause 9. This clause 9 does not apply to goods that are not in compliance with the contract and your legal rights. For such goods, please refer to clause 8.
9.2 If you wish to return goods to Us under this clause 9 you must do so within 14 days of taking delivery (or collecting them from Us), telling Us why you wish to return the goods.
9.3 All goods must be returned to Us under this clause 9 in their original condition, accompanied by proof of purchase.
10. Use of the Website
You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.
You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).
If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.
Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.
We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.
We follow our privacy policy in handling information about you. You can read our policy on our Website.
By using the site, you agree to us handling this information and confirm that data you provide is accurate.
11. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.
You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.
12. Our Legal Responsibility to You
We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:
We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.
We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.
We do not accept any responsibility for the quality, existence, safety, genuineness or legality of products sold on our website. Your contract to purchase products is with the seller, and any recourse you may have rests with them, and not us. We do not have any control over the products sold on the website, and are therefore not responsible for any issues with the products whatsoever, including any claims relating to false or deceptive advertising.
13. Uploading to our Site
Any material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.
We won’t be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time for any reason.
14. Computer Offences
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.
15. Links to Our Website
You are allowed to make a legal link to our website’s homepage from your website. We can end this permission at any time.
You must not suggest any endorsement by us or association with us unless we agree in writing.
16. Links From Our Website
Links from our Website to other websites are for information only. We don’t control them and don’t accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.
17. Variation
We change these terms from time to time and you must check them for changes because they are binding on you.
18. Applicable Law
18.1 The parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to these terms or any breach of it.
18.2 Any dispute shall not affect the parties’ ongoing obligations under these terms.
18.3 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.
19. Contact Us
Please email us at info@concreteeffect.co.uk to contact us about any issues.
Following Brexit and the UK’s departure from the EU on 1 January 2021, all shipments are sent on a DAP Basis (Delivered at Place).
This means that the buyer will be liable for import VAT at their prevailing national rate and for orders over Euro 150 including carriage import duties will become chargeable at your prevailing national rate.
Last updated: July 20th, 2021
Shipment processing time:
Royalmail, DPD, Parcelforce, DHL, TNT, UPS, Fedex and more.
Concrete Effect ships to addresses within the UK. If you require delivery outside of these countries contact us at: info@concreteeffect.co.uk
You will receive a Shipment Confirmation email once your order has shipped.
Concrete Effect Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, dutys etc).
Concrete Effect Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We do not currently ship outside of the UK and EU. We recommend contacting us directly for all shipments outside of the UK. Delivery times will increase by approximately Ten working days for all shipments outside of the UK. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, dutys etc.). Contact us for more detailed information. sales@concreteeffect.co.uk
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Last updated: July 20th, 2021
Thank you for shopping at Concrete Effect.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Concrete Effect, 2 Seaford Close, Redcar Cleveland, TS102NP, UK.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
Last updated: July 20th, 2021
Concrete Effect Ltd – Privacy and Cookie Policy
Your privacy is important to Concrete Effect Ltd. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies whether you use our services (the “Services”) or access our website, www.concreteeffect.co.uk (the “Website”).
Our Website may contain links to third party websites that are not covered by policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.
If you have any comments on this policy, please email them to info@concreteeffect.co.uk
This policy contains the following information (you can access a specific section of this policy by clicking below):
Our company name is Concrete Effect Ltd, a limited company registered in England and Wales under company number 12277531, whose registered address is 2 Seaford Close, Redcar, Cleveland TS10 2NP.
If you wish to speak to someone about the policy, please contact us on Info@concreteeffect.co.uk
We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. We comply with General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018 (the “Data Protection Legislation”). If any of these laws are replaced or superseded, we will also comply with that.
Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you when you use our Website or use our Services. Whenever we collect personal data about you, we must have a legal ground to do so.
When you access or create an account on our Website
When you create an account with us or fill in a form on our Website, we may ask you to provide your name and email address.
We use this information to allow you to sign into an account on our Website or to contact us if you need to. The legal basis for us collecting this information is legitimate interest – the information is required to protect your online account and to help you with your enquiries. Our legal basis for this is to perform a contract with you.
If you contact a member of our team to discuss customer service matters, we will use your name and email address when we interact with you. The legal basis we have for this is to provide you with assistance regarding customer service matters.
We will then use your name and email address to send you information about your account (including changes to this policy or security information). Our legal basis for using your name and email address in this way is to provide you with relevant information relating to the security of your online account, and also to ensure you have up-to-date information on how we handle your personal data.
We may ask you whether you want to opt-in to our marketing information. If you say yes to this, we will use your email address to provide you with marketing information about our products and services. Our legal basis for this is that you have provided your consent. You can withdraw your consent at any time by contacting us at info@concreteeffect.co.uk
When you interact with the Website
When you use our Website, we may collect some technical information about your equipment, browsing behaviour and patterns. We may collect this information by cookies, server logs and other similar technologies. We use this information to improve our Website and ensure you have a good experience on our Website. Our legal basis for this is legitimate interest to provide a high quality experience to our visitors and customers.
We use cookies in accordance with the Privacy and Electronic Communications Regulations (implementing the EU Directive 2002/58/EC).
Cookies are small text files placed on your device when you visit our site and are used to make the users experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site however, for non-essential cookies we need your permission.
We use cookies to distinguish users and to improve our Website. We analyse how you use our Website, and we look at aggregate statistics about your usage, and how others use our Website. We collect certain information from these cookies, and this includes information about your IP address, your location when you access the Website, the date and time you access the Website, the language you use and the type of browser you use.
We do not track individual users or use cookies to identify individuals. We use cookies to recognise you and your preferences, improve our site’s performance and collect analytical information for ourselves and our business partners. Without the knowledge gained we would not be able to provide the service we do.
These are the types of cookies we use:
Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.
The third party cookies we use are:
All our cookies are categorised by the role they fulfil on our Website:
a. Strictly Necessary: these are essential to enable you to move around our Website and use features such as secure services. Without these cookies such services could not be provided;
b. Functionality: allow the Website to remember your choices and to personal certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and
c. Performance: collect information as to how users use the Website. These cookies don’t collect information that identifies a visitor. The information collected is aggregated and used to improve our Website.
d. None of the cookies employed are classified as Behavioural Targeting.
We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full Website experience to you, including some elements of video advertising.
If at any time you wish to disable our cookies, you may do so through the settings on your browser, or whenever the pop-up appears on our Website (each time you access the Website).
We store all your personal data on our servers within the United Kingdom.
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and to receive our services and deal with payment. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA.
This means that sometimes we may need to use legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see the European Commission: EU-US Privacy Shield.
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We will still be responsible for protection of your personal data, even where we have transferred it outside the EEA.
We regularly review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
We may disclose your information in the following cases:
We may contract with third parties/subcontractors to supply services to you on our behalf. These include cloud services used to send emails and technology providers that assist in providing services to you.
When you provide us with personal data, you have certain legal rights, and these include:
If you wish to access, rectify, erase or transfer your personal data, please contact us at Info@concreteeffect.co.uk
This privacy policy only relates to our Website and our Services. We might have links on our Website to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
If you are a California resident, California law may provide you with additional rights regarding your personal data.
Your rights
The California Consumer Privacy Act of 2020 (“CCPA”) gives you the following rights:
Right of deletion
Disclosures about your personal information
We collect the categories of personal information from you in connection with your use of our Website as described above.
Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights.
We can update this policy from time to time as laws change or as our Services or Website change. If we make material changes to the policy, and we need your consent to those changes, we will contact you by email to do so.